Shipping policy

We do our best to wrap up and to secure the plants and other items and to make sure they reach you in good condition. Plants are shipped with or without pots as indicated in the description. 

MOVING YOUR PACKAGE ALONG:
If you notice your package is stuck somewhere during transit, filing an update request on your tracking page when applicable may help move your package along. You may also notice us to add such a request from our side.

AVOID DAMAGE:
We take very effective packaging measures to prevent your plants from being damaged. When the temperature is below freezing point at any transit points, it is important to add one or more heat packs (depending on your package size) from our shop in your order to protect your plant from cold damage

It is also critical to take your package inside promptly upon delivery when it is hot or cold. Heat may accumulate and damage your plants if the package is left under the sun even if the temperature is relatively mild.